Terms and conditions of use


Ordering

Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur DreamTV cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Given the popularity and/or supply constraints of some of our products, DreamTV may have to limit the number of products available for purchase. DreamTV reserves the right to change quantities available for purchase at any time, even after you place an order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

Shipping and Delivery

Shipping ("ships in") times displayed on DreamTV refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond DreamTV's control once it leaves our facilities, DreamTV cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

There may be occasions when DreamTV confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, DreamTV will contact customers and offer to cancel the order and refund purchase prices in full.

We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place. We can ship to PO Boxes via all shipping methods, except for Expedited Shipping because signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.

DreamTV ships packages from Shenzhen, and operates a return address in Shenzhen.

Customers are responsible for providing complete and accurate shipping addresses. DreamTV cannot make changes to your shipping address once a package has been shipped, and DreamTV is not liable for packages lost due to incomplete or inaccurate addresses.

All orders reported as "delivered" by shipping companies are considered delivered. DreamTV cannot be made liable of non-delivery in this case.


Exchange and Returns (Money Back Guarantee)


If when you receive your product(s), you are not completely satisfied you may return the items to us, within 30 days for refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.

You must first contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded.

If products are altered or modified in any way then the warranty and money back guarantee become void immediately.

The money back guarantee does not cover volume/wholesale and customized orders.

We strongly recommend that you use a standard postal service to return the item to avoid customs fees. DreamTV will not be held responsible for items lost or damaged in transit.

Shipping back to DreamTV is paid for by the customer. We are in general unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.

Non-Returnable

Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.
Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.


Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on DreamTV that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a critical specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.
Prices

Prices and availability of items are subject to change without notice. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.

Conditions Of Use
Copyrights

All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by DreamTV and are protected by international copyright laws.


License and Site Access

DreamTV grants you a limited license to access and make personal use of this site. This license doses not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from DreamTV.

Privacy Police


What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey.

When ordering or registering on our site, as appropriate, you may be asked to enter the following: your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

    • To personalize your experience
    (your information helps us to better respond to your individual needs)
    • To improve our website and your shopping experience
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
    • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
    • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
    • To administer a contest, special promotion, survey, activity or other site feature
    • To send periodic emails
    The email address you provide for order processing, may be used to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Our servers and website are security scanned and fully verified externally by McAfee Secure from Symantec on a daily basis to protect you online. Click on the certificated seal to learn more. For more information, please visit our Secure Shopping page.


Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you have allowed it via your settings. This enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools for you in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us directly conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting Customer Service.


Do we disclose any information to outside parties?

Absolutely not. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms and Conditions

Terms and Conditions

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

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support@DreamTVbox.com